Friendly Shipping Policies + Risk-Free Returns – anëha

Shipping + Returns

 

You love online shopping...That's why we offer smooth-sailing shipping for you. The FedEx delivery man will always be at your doorstep with a special delivery for you!

 

Now, let's answer a few questions you might have about our shipping style:

 

WHEN WILL I RECEIVE MY PACKAGE(S)?

Is probably the most important question on the Internet. Pieces you order from us are made-to-order. Meaning they are 100% artisan handmade to ensure top-quality, creativity and uniqueness. Please anticipate delivery within 8 days. Please note that some of our items are final sale; We highly encourage you to read the product descriptions carefully :)

 

🌟SHIPPING WITHIN U.S. 🌟

Do you have a valid U.S. shipping address? If your answer is "Yeah, duh!" Then you automatically receive gratis shipping! I know what you're thinking "YES!" *cue dramatic + saucy music*

 

 

Your tracking is always included. Again, delivery time ranges within 8 days because most pieces are made-to-order.

 

8 days too long a wait for you? At this time, we don't offer express shipping because of the handmade nature of clothing sold. Please stay posted for when we'll update this

 

🌟SHIPPING WORLDWIDE 🌟

"What about me? I don't live in the U.S., have never even been there..."

No worries! You receive a low flat-rate of $40. This shipping cost accounts for location and package weight. Delivery within 8 days.

 

Want your package to have been there yesterday?

At this time, we don't offer express shipping because of the handmade nature of clothing sold. Please stay posted for when we'll update this

 

Oh no! I received damaged pieces. What should I do?!
 

First, take a breath in, and breathe out. We'll help you!

Please examine the items you have purchased immediately after receiving your order. You must report a damaged item within 24 hours of receipt because they are artisan-made. Please provide picture proof and note that we hold the right to refuse a re-shipment of an item. In the rare occasion that you receive a damaged item, we will refund you.

 

🌟RETURNS + ECHANGES 🌟

Don't love the products you just received? Please email us ASAP within 24 hours. We make our returns process simple and aim for your satisfaction! Our policy lasts 2 days. If 2 days have gone by since you received your item (per tracking number), unfortunately we can’t offer you a refund (store credit) or exchange. 

To be eligible for a return, your item must be unused, with tags, and in the same condition that you received it. It must also be in the original packaging. 

Please note that some of our items are final sale; We highly encourage you to read the product descriptions carefully :)

 

🌟EXCHANGES 🌟

We only replace items if they are defective or damaged due to our error.  If you need to exchange it for the same item, send us an email at contact@aneha.co or DM us on Instagram. We will help you with this process :)

 

Happy Shopping!